Shipping Policy
- Shipping Rate:
- Damaged Package
- Back Orders:
- Drop Ship Orders:
U.S. orders received by 2:00 pm ET are shipped the same business day they are placed.. Our shipping and handling fee is a flat rate. We also offer overnight delivery and Saturday overnight delivery at the carrier's book rate.
UPS Service
| Ground in New York State: | $3.5 |
| Ground out New York State: | $5.5* |
| 2nd Day Air | $6.5 |
| COD** | $ |
USPS Service
| Priority Mail | depends on destination |
*:up to 8 bottles, after that $1 for each additional 4 bottles
**:an additional $8.50 processing fee may apply
- If you receive a package that has been damaged, please save the original box and all its contents, and call us immediately with the invoice number. We will do all we can to remedy the situation as soon as possible.
- If by chance an item you have ordered is out of stock, you will receive your order with that item on back order. You will be charged for your back order only when it is shipped. We will ship your back order as soon as it is available, usually within 10-14 business days Shipping for the item on back order will be waived.
- Drop ship orders to your patients are shipped so that they arrive within 3 business days. 10% of fees on drop ship orders are added.
Return Policy
- We accept unopened, unmarked bottles in resalable condition of most products within 30 days.
- To be fully credited for such returns you must call for a return authorization number and also please include the invoice or the invoice number as well as your name and the reason for the return. A restocking fee may be applicable. Customized items are non-returnable.
Special Order Items
- If you order an item we do not stock, we can special order that item for you. Shipping on special order items is at the carrier's book rate. Special order items are not returnable.
Price Changes
- All prices are subject to change without notice.
